Eureka Forbes — complaint not attended more than 10 days

Address:

Erode, Tamil Nadu

We purchased Dr. Aquaguard Magna just 2 months back. Immediately we faced pblm in the machine, we complained and a techincal person attended and informed us to purchase an additional cylinder which cost around Rs. 1000. We said, will see later and got his contact no. Within 1 week time, we again faced the same problem and we raised complaint in the customer care. Then we Contacted the technical person who shared us the no and informed them that the same pblm again happened, u pls bring the cylinder, we will see, if required we will if not we not. For that the person said it's too heavy to carry we can't carry that. I[censored] want we will bring, if not we won't he said. Then we asked them, u r in the nearest villivakkam branch, we will come directly and see the cylinder. He said ok. Within 10mins we went to the villivakkam branch, they said we don't have the cylinder stock here. Later we came to know that the person whom we spoke was from a franchise and not from direct eureka forbes. The branch person telling the cylinder is weightless, they can carry easily. Who said it's so heavy. Again I contacted customers and asked abt the complaint we raised, they said immediately we will arrange, but didn't. 6 to 7 days gone. Yesterday, a person from franchise called me. His name is Sunil mbl no. [protected] He was forcing us the buy that cylinder. We said, without seeing the cylinder hw we can buy. U show me the product If we want we will buy, u hv no rights to forces to buy the product and he has lied that the product is too heavy. Again he is telling that we can't carry, only i[censored] buy the product we will send a person for service and he disconnected the line. Again I called him and I asked him is this the manner, he is challenging me, will see how u will service this machine, no one will come to service Immediately I called the customer care complained and they shared Manager no. His name is Raju mbl. No. [protected]. I called the manager and explained him everything, he said he will arrange a technician. Till today no one turned up. Again I called the manager today, ystrd he said he will area he someone but now he is talking same like Sunil. He too forcing us buy that cylinder. I just can't understand what the hell is happening in eureka forbes. Are they cheating the customer. Total waste to buy from eureka forbes. They will be at the back of the customer until the product is sold out. Later they will treat the customer like a begger. It's really disgusting. I need this pblm to be solved immediately and we are not ready to buy any product from eureka Regards Lavish a [protected]