Eureka Forbes — Complaint Unattended - Worst Service, No response for our calls

Jebamani Selvaraj

from Taliparamba, Kerala

Address:

Chennai, Tamil Nadu

We were in AMC and changed all the parts of the machine, within few days membrane is not working. On 04/06/2015 I registered a complain but they came for service only on 14/6/2015 again I was asked to change a new filter (Pre filter candle for Rs.375). From that day I changed the filter, the membrane didnt work till now. After many complaints recently two weeks back they took water for sample but still no response about anything... Todays date is 28/7/2015 ... Worst service and I daily was complaining to[protected], they will give a response that, service will be done by today... but still no one came... My recent complaint Number 82300912.. I am daily buying cane water outside... I will wait for two days... if no response will go to consumer court... By D.JEBAMANI SELVARAJ - CUSTOMER CODE : [protected] Mobile : [protected]

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Jebamani Selvaraj,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team