[Resolved] Eureka Forbes — Customer care is not good

som78797

from Kolkata, West Bengal

Website:

www.consumercomplaints.in

I purchased a vacuum cleaner on 30-09-16 from great eastern trading company, bugstation road, kanchrapara, 24 pgs (N), w. B. Vide invoice no. : 18/sa/1617/10484. Till date no demonstration has been carried out by the sells man, susanta sarkar, [protected] after several request from me. I am not able to operate the same without demo. Please depute a person to demo at my house immediately so that i shall be satisfied from your customer care service.

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Nov 21, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Eureka Forbes Customer Care's response I deeply regret making you feel this way. Please share your customer ID/complaint no./contact no. as it will help me assist you accordingly.

Regards,
Seema

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Comments

som78797

from Kolkata, West Bengal

This is reference to my earlier complain No .Som 78797 dt. 20-10-16. It is regretted that after a considerable time has passed, neither any reply has received nor any salesman visited to my residence for demo of the Vaccum Cleaner though Mr. Susanta Sarkar, salesman, [protected] assured me that he will demonstrate after the Durga Puja. Now I have decided that there is no value of assurance of the said salesman and in future I shall not purchase any thing from the so called reputed Great eastern Trading Co, Kancharapara and also forbid my friends/relatives and others to purchase nothing from the said Trading Co. only for their sales Representative like Mr sarkar who did not care the customer.

Hope, your favorable decision will satisfy me.

From : Somnath Bhattacharyya, M. No. [protected]
20/1, S.S. Lane, P. O. Bhatpara, Dist. 24 Pgs. (North), WB, 743123.
email id - [protected]@gmail.com

Eureka Forbes Customer Care's response, Nov 2, 2016

Verified Support

Thank you for reaching out to us, Somnath. I have forwarded the details of your experience to my service team at Bhatpara and assure you of a quick resolution in this matter.

Regards,
Seema