[Resolved]  Eureka Forbes — Defective Manga Water Purifier

Address:

Bangalore, Karnataka

I purchased a Eureka Forbes Magna water purifier on 1st Aug 2014 from sales person named Sankar (ph: [protected]). After repeated calls only got the water purifier installed on 13th Aug. After installation observed that the newly launched Magna water purifier is a DEFECTIVE product of Eureka Forbes. The purified water gets empitied automaically. We called up the sales person informing about this issue. But he seems reluctant. We called up multiple people of Eureka Forbes multiple times informing about this problem (Padmanaban [protected], Srinivasa Naidu [protected], Saravanan [protected]). But no body seems to do anything about this defective product. HOW CAN REPUTED COMPANY LIKE EUREKA FORBES SELL A DEFECTIVE PRODUCT AND DOES NOT RESPOND BACK TO CUSTOMER'S CONCERN. After lot of frustration decided to return the product and get the refund. Hearing about the return & refund, Eureka forbes people wants to fix the issue of this defective product somehow and tried convincing us. But I wanted to return the product and have my money back.I called up very person mentioned above more than 10 times asking them to take the product back and give us the refund. But no body cares to do anything about this. I have even logged a complaint on the Eureka Forbes website and also called up the call center to log a complaint. Still no action has been taken. Recently called up the call center and found that no complaint has been registered to refund of money. Got shocked and logged a complaint again yesterday. EUREKA FORBES IS A COMPANY THAT PROVIDES WORST CUSTOMER SERVICE. PLEASE BEWARE OF EUREKA FORBES PRODUCT ESPECIALLY THEIR DEFECTIVE MAGNA WATER PURIFIER. ALSO BEWARE OF THE SALES PERSON ESPECIALLY SANKAR (PH:[protected]) WHO IS GOOD FOR NOTHING.