Eureka Forbes — Defective Products

Address:Mumbai City, Maharashtra

To: Eureka Forbes We have purchased Total Enhance UV Water purifier system Eureka Forbes which was delivered vide Delivery Challan (DC) No. 25333461 dtd. 09.04.2015. This model was purchased after discussion with your sales person, Mr. Sunil Pal. From the date this model was installed we are facing one problem after another. Initially mechanics from your end attended the problems. The problems remain recurring but now no one is attending the problems in spite of making repeated calls. Even, the person who was behind my blood to sell one machine probably to achieve his year end sales target i.e. Sunil Pal also didn't pick up the phone after seeing my no. On 7th. of this month I received a call from a lady of your Borivali address when I narrated all theagony that we are facing since installation of this model. I requested her to connect me some one senior or Mr. Sunil Pal. Inspite of assurance I didn't get any calls from them. Mr. Sunil Pal also was not responding when my cell no was appearing on his handset. This week on 19th. I called him from a landline no of Pune, when he picked up the phone. After lot of deliberations he assured nme that he will visit us along with a technician on 23rd. i.e. today at 12 noon. Morning at 10 am today when I called him again to remind about today's visit, he informed me that within 10 minutes he will call me. When he didn't call me till 11.30 am, I again called him and then he informed that he will come at 4.30 pm today along with a technician without any fail. At 4 pm again I reminded him and he confirmed me his visit at 4.30 pm. Till 4.45 pm neither did he come nor did he call. When I started calling him from 4.51 pm (5 calls) he didn't even bother to show the courtsey of picking up the phone. Finally I have sent him a message at 5 pm stating that I am lodging complaint againt him to Eureka Forbes top management, even then he didin't bother to call till the time I am writing this complaint (now it is 6.00 pm). All these are available in my phone records. To make his sell, during March he was calling me throughout the day and one day even I got his call at 10.30 PM. Now, since he has done with his sells, he even do not bother to pick up the phone and better not to talk about providing the service. I am now looking into the option to inform our Society to bar Sunil Pal to enter our Society premises. I am using Aquaguard since last 13 years. I never dream that I will have to go through this pain this time. Had it been so, this time I had several better options available. I am sure after getting this complaint, someone responsible from Eureka Forbes Sales department will call me on my cell [protected]. If I do not receive the call by 26th. May'15 or if someone do not attend the issue or replace the machine, I will be constrained to take other appropriate action. J.Ghosh CC to: Indian Consumer Complaint Forum
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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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