[Resolved]  Eureka Forbes — Defective RO+UV unit supplied

Address:Jorhat, Assam

On my request for RO+UV water purifier system, your representative in Jorhat, Assam had installed one Aquaguard Enhance water purification system RO+UV bearing unit Sl.No.[protected] in my residence on Dtd.15.10.2014. On Dtd.18.10.2014 in the morning it was found that the water is overflowing from the storage and drain line continuously even when the supply to the unit was put off at night. It seems that the unit is defective and has gone out of order within 3 days of installation, I therefore request you to replace the unit with a good one immediately. Also, kindly instruct your service franchisee at Jorhat Assam to receive the phone promptly as it took more than half hour to lift the phone even when it was ringing on Dtd.18.10.2014. I am not at all satisfied with your product and service.
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Comments

Dear S H KHANDAKER, we are sorry to hear about your experience and regret the
inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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