[Resolved] Eureka Forbes — Delay in service of new installation of eureka forbes enhance ro+uv+tds | |||||
I have purchased one aquaguard enhance ro+uv+tds 6 days ago on 19th july 2016. I raised a request to customer service center by calling on +[protected] for installation of this ro at my home. Customer service representative noted down my address with all details and they shared complain number 96144749 and They confirmed techician will contact me and visit my home within 48 hrs for new installation. No technician contact me regarding new installation. After 48 hrs i called and they told me they had some issue in network problem So they couldn't connect to technician they have raised high priority tickets. Whenever i called them they come with some Excuses like (Network problem, server down) and they told we are raising high priority ticket technician will visit within 2-3 hrs. But i couldn't received any update till now. Eureka forbes should provide correct information to the customer. I am really un-satisfied with the eureka forbes company response and professional behavior with customer. I will request from eureka forbes please take this matter on priority and ask your technician to visit for new installation. Otherwise i will return to this aquraguard. Was this information helpful? | |||||
Aug 6, 2016 Complaint marked as Resolved This issue is resolved. Technician visit and they installed new RO machine. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 16, 2016 Eureka Forbes Customer Care's response Dear Customer, We have received feedback from our service team that your issue has been resolved. Regards, Eureka Forbes Team | |||||
 2 Comments | |||||
Comments
Hi Team,
There is still no response from Eureka Forbes Team. We are waiting from last 8 days. It's really very unprofessional behavior from Eureka Forbes Team. I have called many times and always they said they are escalating this case but there is no result for this.
I will not recommend to anyone to buy Eureka Forbes product.
I will return this product as no technician is coming for installation then there is no use of this product.
Regards,
Ranbir
There is still no response from Eureka Forbes Team. We are waiting from last 8 days. It's really very unprofessional behavior from Eureka Forbes Team. I have called many times and always they said they are escalating this case but there is no result for this.
I will not recommend to anyone to buy Eureka Forbes product.
I will return this product as no technician is coming for installation then there is no use of this product.
Regards,
Ranbir
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team.