Eureka Forbes — Delay in servicing RO

Address:

Bangalore, Karnataka

This grievance is regarding service contract # 24538113 dated 27/12 /2014 valid till 26/12/2016 made by my son with EUREKA FORBES for servicing RO, their Product / model AG pro plus RO. A sum of rupees7430/+ was paid for the said contract. However company is not honouring the contract. I donot know whom to report/ approach. Will some one please help & forward it to concerning person. [My son has been deputed to a place outside India by his employer multinational co. and I, a person of 72 years, have to encounter vagaries of Indian branch of this co & its service wing.] The RO stopped working. A complaint # 83627181 was given by helpline. One Mr. Anil came. Inspected RO & gave his phone # viz. [protected]. Said pump has stopped working. Will be replaced. As there is a 2 years contract, replacement will be done without incurring any extra expenditure. What remains to be seen is; when that will be done. I think more than a week has already passed. Today, 3/10/15, when I called him he told me, that he has not yet received the pump. He may get that in a week’s time. This is how matter stands. This is the state of affair in Bangaluru. I shudder to think what may be the situation in smaller places. Earlier also, in middle of May this year the RO started leaking. In resonse to my complaint a person came in last week of May, did some thing, took my signature that he has attended & rectified the fault. Asked us to use RO after 2 hours and went back. To our horror we found, later that day, that fault/leakage persists. I again reported this, to their helpline. Comlaint # was given but no one came. This chain of making comlaint, receiving comlaint numbers went on throughout June, I think 6 or sevsn times. In last week of of June I specifically informed them that we will be going out for 2 months on July 1st. Therefore RO should be set right before that day. Inspite of repeated assurances no one came to do the needful. This leads me to think that, some o[censored]s and not all, are what we are.