[Resolved]  Eureka Forbes — Delivered a defective product & rude behavior from the Kolkata service team

Address:

Kolkata, West Bengal

Dear Team, I would like to express my utter disappointment towards the standard of service rendered by Eureka Forbes- Kolkata service team. I hv purchased a product (Water Purifier) 2 days back where the sales person were Mr.Satyajit Ray ([protected]) & Pintu Das ([protected]) and since last evening the water filter isn’t working. The info. was shared immediately with both the sales persons and then after I hv been continuously following up to get the same fixed at the earliest as because I hv a kid and so need to purchase packed water bottles. The approach from these people are found to be unhelpful & unpromising and moreover complete falsehood statement they were making throughout all conversation taken place with me. Later Mr.Pintu has provided me the contact details of some senior, so called the Area Head – Mr.Tapas Bose ([protected]) where I’m surprised as how this type people gets recruited with the organization who doesn’t have the basic moral as how to interact with some other person forget of the customer who is believed to be dealt with a friendly approach. It’s truly astonishing as how come an employee disconnects the phone call abruptly while in conversation with a customer. Anyway it’s a matter of complete dismay on my part & I regret for my decision to purchase a Eureka Forbes product, so I don’t wish to continue such relationship further. I have been using EF product since last 13 yrs which I have got exchanged with this new purchase but never encountered with such horrible experience by a company like this. Well, I tired expressing my feeling knowing people with such characteristic will remain into this type company as they gets encouraged by the culture maintained at the organization or else they wld have a better team with erudite approach. So, in order to cut it short, I request them to arrange taking return of the said item & subsequently I would make stop payment of the advance POD cheque I have handed over to their sales person.