Eureka Forbes — Did not get service

Address:Khordha, Odisha

I lodged a complain on 1st April for the broken water tab of my water purifier. Docket no is 81006358. It is said that within 24hours I will get service.Since then till today, I did not get a single communication from their side.Its only me who is contacting them. I have called on 6th, 8th, 11th, 13th(today). Every time they said, we have put it on higher priority /within 24hrs you will get service . But, result is I'm not getting fresh water since last 2 weeks, and nobody bothers. Very bad service of Eureka Forbes. Didn't expect that. I will never buy a product of this company.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear sayanih, we are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
Today is 21st April. One week after "Apr 14, 2015" when I got the above comment. And till now, there is no communication from your side. Now, tell me what should I do? I think I have to throw the water purifier away, and buy a new one, off course not from Eureka Forbes.

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