[Resolved]  Eureka Forbes — Dr Aquaguard MAGNA

Address:Thane, Maharashtra, 421202
Website:Consumer Complaints

I had purchase Dr Aquaguard Magna UV . product on 18th July 2015.. as we where having the blind trust on Dr Aquaguard, we were blinding drinking this infected water & boz of this my father got infected by Jaundice & was in hospitalizes for 2 weeks & had to spend 60 to 70k on his recovery.
Dr Aquaguard Magna UV is an faulty product & also the sales person Jagdish Yadav who is selling this faulty product, but the part which purify the water is not plug properly in the machine properly & so we was drinking the infected water from one year, we also given the complaint to him, so he told us to give the complaint on the call center & we had given so many complaint no are [protected] /[protected] /[protected]/ [protected]/[protected]/[protected]/ cust- id is [protected], but no one is interested in solving the problem, We further complaint to the higher authority Person Mr Sanjay Singh MB no [protected], he had arrange the engineer to come & check that time we found that the part which purify water is not plug properly, so he brought the new part & plug it but we were not confident about the water purifying, so we told him to send the water for lab testing, but from that time he is not picking our phone nor taking any call, who can the Eureka Forbes keep such type of Manager who don't responds the call for the customer.
Yes this is true there are 3700 odd complaints log against Dr Aquaguard they are not interested in resolving the complaint
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May 24, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2016
Eureka Forbes Customer Care's response
Hi T A Mahajan,

Thank you sharing your details with us. Our service team will connect with you with regards to your servicing.

Regards,
Eureka Forbes Team
Sep 06, 2016
Updated by T A Mahajan
I had still not received any update from Eureka Forbes service team, I will take this matter to Consumer Court if my complaint is not resolved with in next 2 days.
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