Eureka Forbes — Dr. Aquaguard magna ro+uv service issue

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Website:	www.eurekaforbes.com

Hi, I have purchased Dr. Aquaguard Magna RO+UV on 5th July 2015 and received the product on 17th July 2015. The product installed on 19th July 2015 and On 30th July 2015, the machine stops working. After that on 31st July 2015 a complain is registered for it. The complain no is 82759521. One of the technician visited for the service and found that the PCB needs to be replaced. He said he will replace the PCB but since the product is new so i requested for product replacement as company policy as " 30 Days Money Back Guarantee, in case the product is not good." "under the refund & Replacement section following thing written. We offer you a No Questions Asked Return Policy, to provide you with a worry free shopping experience, when you choose to make a full payment on eurekaforbes.com. If you are unsatisfied with the item, you may conveniently return it, in its original packaging for a refund." Hence, i have submitted a replacement request to customer care executive with the complain number is 92506625 on 1st or 2nd Aug. I continuously follow up nearly 2 months and have made more than 300 calls, but did not receive any product replacement. Fortunately, the product started, after rubbing and tweek the sensor, but we saw error at least twice in a month but it went out after one or two reboot. so after got frustated i leaved them to call. Today when i call customer service, they said they have closed without providing me any input. This 3rd Jan the RO machine stop working and i register a new complain on 4th jan with 85095902, this time engineer replacred the PCB and then also it had not started so he said the problem with UV lamp and it needs to be replaced, so we are still waiting for the new UV lamp from last 10 days. May i know, is this the service Eureka forbes offer? Is this the way how a customer is treated?