[Resolved]  Eureka Forbes — DR Magna Aquaguard RO+

Address:

Chennai, Tamil Nadu

Eureka Forbes Executive came to my house, tested the water sample and suggested to go for DR Aqua Guard magna RO+, i also purchased the product for around 19000 on July 18th 2015, within 2 months problem started, water is not getting filtered properly and the water is also had a smell i have raised 2 complaints, Complaint 1 raised on September 21, engineer came to my house and he told dust formed hence water is not getting filtered properly, i have cleaned going forward you will not see any issues, with 4 days the same problem started i have registered another compliant(Customer service guys are having lack of skills and they are telling lies to the customer) with the customer service, this time the executive said they will send a senior engineer to resolve this issues but the same guy came(Junior engineer, Customer executive lied) and cleaned the filters and said your filters are very week so recommending to replace, my question is withing 2 and half months and very less usage how my filters are weak, t his guys gave us a poor quality filters, i am not sure, still fighting with with Aqua guard guys either to replace the product or money back, . Any one had the same kind of experience please help me, my email id is [protected]@yahoo.co.in