Address: | 560011 | Website: | consumercomplaints.in |
Purchase on 29 Sep 2015 from chamarajpet, Bangalore
The Unit not purifying since last one month, (not working)as whenever water filling its look like same as without purifier water.at home every one got sick ( throat infection due to this ) we logged a complaint on same day and engineer visited and told that 2 parts are not working. Filter and other small part. When he checked TDS, Its showing 200 to 210, which is actually required below 50.
When the technician said we need to pay for replacement of the parts.
sales Person Mr. Bhanu Prakash[protected] said on the day we have purchased till one year we won’t get any issues on any parts, if anything goes wrong they will replace with free of cost.hence I have called him, he said give me 15 mints time will inform through my manager to(Mr. Manjunath) to replace the part.
After one hour they said we need to pay for this amount.and still we have two more free service, but this guys discussing over phone do whatever you want, we can’t change. And another 4 days warranty will be closing so he can’t to anything etc..
Till now nothing has been changed in this purifier, if they could have done, then we can pay this time.
we have referred even other our neighbors in (next building) and our relatives for this, few of them have purchased same brand recently. I need to give bad feedback to all for this if not been resolved.
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Still we have not got any reply or any call or any inspection about problem, they have waited to complete the warranty service.
till now only two free service has been attended. two more pending.and till date no any items has been replaced.9 we have all doctor reports about throat infection for entire family)
this sales executives are roaming in jayanagar area only. about product sale they keep telling all false promises. when problems comes, they says, give us some time will speak to our senior and get back.
expecting prompt response and filter replacement asap.