Eureka Forbes — Eureka Forbes not giving service for 4 month old UV water filter since last 2 months

Address:New Delhi, Delhi

Still writing so many mails and lodged 5-6 complaints nothing happened. I don't get any service except one call and on missed call. The person told me on phone this require some part change or require senior person visit but nothing happened. till today. 5 months passed. My problem is Water purifier stop working . after some times it start again working. Time is not fixed. It may be 10 minutes to 2 days. Some complaint no and dates as below to see you support performance. after these complaint no visit by your support staff.[protected][protected] [protected] [protected] If you require other complaint no before this I will provide these . problem is same. It stop working frequently. Your product as well as your service are very poor. I feel I made a mistake to purchase Enhance UV. anyway, Please arrange technician visit as soon as possible to solve this problem permanently. Currently Filter is out of order since Saturday evening.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear udayngupta,
We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
Dear Sir;
Again we are facing same problem. Water purifier stop working after some beep or blanking Green light. Now machine is out of order.
Please do the needful.
very poor product. Quality is not maintain.
Uday Gupta
Dear Sir;
Again we are facing same problem. Water purifier stop working after some beep or blanking Green light. Now machine is out of order.
Please do the needful. very poor product. Quality and service
Uday Gupta

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