Eureka Forbes — Eureka Forbes, the real 'Frauds' - No service

Address:

Ernakulam, Kerala

I bought an Aquaguard Classic Water Purifier from Eureka Forbes at Ernakulam (Kochi), around 10 months ago. They promised me two free services. I called several times the customer care for the free service, but they are not coming to do the service. Whenever I call they keep giving ticket number, emergency number etc. They gave me the ticket number 76267748 two times and when I called next time, they gave me an emergency number 76363979. But nobody came to do the service. I posted this issue in the website https://www.consumercomplaints.in on June 7, 2014 (https://www.consumercomplaints.in/eureka-forbes-not-giving-promised-free-service...⇄). Eureka Forbes replied saying they would resolve it immediately. But they did not give any service. On July 23rd 2014 I called the Customer Service[protected] again. They gave me another ticket number 77357910 and said that the service person would call within 24 hours. Nobody called me. On 25th July 2014 I reached the Service Center at Edappally (Kochi) and met the Service Supervisor name Raju. He promised me that I would get the service on next day. But I have not got the service yet.