[Resolved] Eureka Forbes — Facing problem in water purifier since purchasing. now it's totally stopped | |||
I have purchased one Enhance RO+UV water purifier on 3rd week of September 2014. After seven days I am facing problem with that machine. I informed customer service about my problem. Technician visited and told me that connection was not done properly at the time of installation and that's why the problem arise. he also told it will create problem frequently if connection not made properly. then i called sales person Mr. Bijay Mukherjee (office : Kasba, Contact no: [protected]) and informed about the same. At the time of installation I also noticed it to Mr. Bijay, then he assured that no problem will arise in future due to this type of connection. Every place they are doing connection like this. Now i can realize it was his false commitment. So that they can set the machine with shortcut. actually he was hurry. Repeatedly he forcing technician to do it fast. He totally cheated me. also I have pay Rs. 300 extra for the connection where as at the time of demonstration it was told by sales person Mr. Bijay Mukherjee that I don't have to pay for the connection. It's totally free installation. Now since last two weeks machine totally stopped. I have registered complain to customer care, another technician visited and told me the same problem and told me to contact the sales person to rectify it. I called Mr. Bijay and after so many attempts he picks up my call and told it will rectify shortly. Now almost one month left but no positive result and now his phone is not picked up. It's really disappointed for me that i have spend so much money for a machine which I can not use. Since one month also I am paying for the packaged drinking water to purchase. Now I don't know to whom I should contact. Who will solve the problem? Please help me to sorted out this problem. So that I can use this machine. PLEASE HELP Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
PLEASE HELP...
Reply
Dear [protected]@1982, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
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