Eureka Forbes — Falls commitment

Address:Kolkata, West Bengal
Website:www.eurekaforbes.com

We were using Aqua Guard Nova Model for the last 16-17 years. Your service person said to be an area manager Mr Paritosh was frequently requesting for purchase of RO, Doctor model and assured to exchange the Nova model at Rs. 500/ and also a free gift. We have purchased the Doctor Model in last month and paid the full invoice price through Credit Card. He has also assured that we are having arrangement with our bank and you have to pay in 12 EMI.

He has taken full value of the money and not deducted the exchange offer of Rs. 500/ neither the cost is converted in to EMI. When we are requesting for refund of Rs 500/ in exchange of old machine, he is telling that hence you have paid through online credit card you are not eligible for exchange offer, though he has never told this before or at the time of payment other wise we should have paid through Cheque.

We have also paid the AMC for the NOVA machine up to May 2016. He has also told that the remaining service charges will also be adjusted but there is no adjustment for the same.

A gift of Wrist Watch is received by us

We therefore file a complain against you service person Mr Paritosh for making fall commitment and assurances and request you to make arrangement for exchange of old NOVA machine and get back the machine in lieu of Rs. 500/

Hope You will take a positive decision in the matter at the earliest other wise we shall be constrained to go to consumer forum

S K Jaiswal
D-307, Binayak Enclave
59, Kalicharan Ghosh Road
Kolkata-700050
Mob-[protected]/[protected]
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Eureka Forbes customer support has been notified about the posted complaint.
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Hi S K Jaiswal,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Hi S K Jaiswal,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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