Eureka Forbes — False promise by salesman

Address:	700106
Website:	www.eurekaforbes.com/Product/Water-Purifiers/Aquaguard

I am writing to you from salt lake city, kolkata. We had purchased a water purifier through one of your sales men mr. Santanu sadukhan on 22.07.2015 with an order number[protected]. We had been using various models of aquaguard ever since i can remember. Before the date of purchase of this particular model we had been using another aquaguard with amc taken for three years which would have expired in 2017.
So during sale, mr. Sadukhan said that he would add on the amc to the new aquaguard along with two years of free amc for the new one. But after repeated calls, he is yet to give us the letter on amc.

We only got one year's amc for the new machine. This matter was taken up with the customer care of eureka forbes following which two people came to know about the details. They told that i should have handed over the old aquaguard to avail the amc of the old machine. I did not hand it over as it was not communicated to me. The old aquaguard was thrown away.

Within a week of them coming, mr. Sadukhan (The sales person) came and asked to withdraw the complaint as he was temporarily dismissed from job. Also he said that he would adjust free services in amc when i would renew it after june 2016 (If i withdrew the complaint, he could get back on his job and do the necessary).

I had complained to your customer care regarding this and the docket number for the same is 95010043. Kindly look into the matter and let me know the progress of the resolution. After repeated follow ups, nobody bothered to resolve this issue.

Dly representative: santanu sadukhan,
Code no. 9077133

S arefin
Fe 506/4,
Sector 3,
Salt lake city
Kolkata-106