[Resolved]  Eureka Forbes — Faulty Machine

I have bought Aqua guard Enhance UV+ on Aug 19th 2014, ever since I bought the machine, it never worked properly as the UV filter gets blocked for ever 15-20days, it has become a routine to call the customer care to register a service request and get the filter cleared, please check my complaint database for reference, from August to till date every 20days I have a complaint, registered mobile number [protected] when I asked for a permanent solution, they say my apartment water tank has lots of dust that UV filter cannot clear, My apartment has 8 flats and I'm the only Aqua guard user, if there is so much of dust then how come other residents are drinking water, it clearly indicates that I have been cheated by a faulty machine and when I came out with a solution that I would like to return UV and exchange with RO by paying the difference amount, till now not a single person has given me proper information, I have mailed twice to [protected]@eurekaforbes.com, called my sales person 10-20times who was very much interested to sell the machine and least bothered now to solve my issue.all he says is I have sent a mail to head office we need to wait. How many days should we wait? there need to some accountability, someone to take care, I have a infant at house and the need of purified water is an emergency and buying water from outside spending 40rs per day in spite of stating the same, I'm stuck with no solution rather calling customer care for service every 15 days to clear the filter and the service is also not provided with in 24hrs slot, all I hear is sorry for the inconvenience or delay or a back end call to check whether the issue is resolved, when there is no action taken from your end why would you ask whether issue is resolved or not don't you have a notification on the action taken and then check whether issue is resolved or not? Hopeless service, utterly dissappointed, no I feel that I should have chosen Kent or Pureit at least with No service I would have got a good quality machine, Dear Aqua guard please don't claim yourself as friend for life, its a shame to hear that.