Eureka Forbes — Faulty Product delivered, no replacement, no refund

Address:Faizabad, Uttar Pradesh

I had purchased Aquaguard Reviva RO+UV+TDS Controller from your website on 8th June 2015, customer id [protected] with full payment have been made online through credit card. Firstly the product was delivered after 10 days with no updates being provided for tracking numbers and delivery status. Secondly, there was no automatic installation services provided. I had to go and request for installation service. This was not all, the installation team said we cannot install the product as it is as there is no hanging stand provided, hence I had to purchase the same from the installation agent for Rs. 500. The music does not stop here, post this the installation guy told, product is faulty as the motor is leaking and hence installation cannot be done. Post this I had called, the service head o[censored]P – Vijay Patel, who told me that he is putting an internal email that product is faulty. Even then there was no call from Eureka Forbes. I would have called at least 10 times to talk to some senior person, but all the time they had told, someone from technical team would in an hour / 5 mins but no calls were made. Firstly, you customer care helpline is horrible as it puts you on hold for 10 mins and thereafter no one has a solution. Regards, Vivek Agarwal, +91 [protected] On behalf of Mrs. Shraddha Agarwal
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Hi Vivek,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Reply posted by Eureka Forbes on July 1 but no action till date. Bloody chor company. In case you guys receive the notice of consumer court, please dont call me to take it back, because no am gonna take my money as well has compensation to trouble us from you guys.

Regards but no regards,
Vivek
Hi Vivek,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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