[Resolved]  Eureka Forbes — Faulty Product ( Dr.Aquaguard Magna) delivered

Address:Dehradun, Uttarakhand, 248001

I unfortunately bought an Aquaguard (Magna RO ) on 5th July . From the first day there was a leakage from drain water pipe. I complained the same to Mr. Tripathi (Team Leader AquaGuard Dehradun, who approached us to sell Aquaguard) the same evening, He tried convincing me that "IT SOMETIME HAPPENS IN AQUAGUARD... IF THERE IS A PROBLEM WE WILL INSTALL A FRESH PIECE" Then on August 13th 2016 it stopped WORKING. Blue and red light started blinking. I launched a complaint against the issue COMPLAINT NO.[protected] .The technician attended call at 8 pm which was not lined up since Morning.
He checked the piece, cleaned it, but nothing happened. He closed it saying that the PCB is not working. I wrote a complaint on his receiving complaint copy that I am not satisfied with the product and requested to change it. I made so many calls in the customer care but no one answered the call.
Today I again tried to call Mr. Tripathi who said that launch a complaint in customer care. I again launched an SMS to customer care and to service Head Dehradun at M # [protected].
NO SOLUTIONS DONE YET, I AM BUYING 20 LITRES BISLERI BOTTLES FROM MARKET ON ALTERNATE DAYS HOPING THAT ONE DAY COMPANY WILL CHANGE THE FAULTY PIECE.

Thanks & Regards,
Prateek
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Oct 9, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2016
Eureka Forbes Customer Care's response
Hi Prateek,

Thank you for writing to us. Our service team will contact you soon with regards to your product Aquaguard (Magna RO ).

Regards,
Eureka Forbes Team
Verified Support
Sep 07, 2016
Eureka Forbes Customer Care's response
Hi Prateek,

We have received feedback from our service team that your issue has been resolved and our service personnel visited you.

Regards,
Seema
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