Eureka Forbes — forgery

Address:

New Delhi, Delhi

We have entered into AMC contract for two years with Eureka Forbes ( customer ID:[protected]) with AMC NO:23136477 for the period[protected] to[protected]. our aquaguard model is Compact. As per the agreement, the company were to replace 2 candles per year during the AMC period. the company changed the candle in september 2014 and the next change was due in March 2015. We were out of country from January 2015 to June 10, 2015 and hence could not take the service. on returning in June 2015, we called for the service. They came after lodging the complain twice but didnot change the candle. On asking the reason they told us that according to their records the candle was changed in March 2015 and there is also a entry in the service card with our signatures on it. Since we were not in India at that time we didnot take the service. the executive ( Anil Jha) who had come for service in March 2015 forged our signatures on the card saying the candle is changed. We contacted the zonal office head Ram Paswan ( phone: [protected]) and asked for a action but as expected no reply from his side. request your help.