Eureka Forbes — Fungus formation in aquaguard

Address:600018
Website:www.eurekaforbes.com/Product/Escalate-Your-Service-Request

There is fungus formation in my aquagaurd water purifier system. This is the top of line model and has additional uv protection

Technicians come, clean and go and it repeats. We have been drinking impure water and because of this reason having all sorts of health problems. Technicians are not qualified and they give all kinds of reasons. They try to force sell another candle. When we try to reach the manager, the number is always switched off. Overall the service levels are quite pathetic

The problem started coming after the last candle replacement about 6 weeks back. How can a company of your reputation be so casual about such problems. I have taken pictures on my mobile if requested.

We need a proper resolution or replacement asap.
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Hi Venkat,

We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.

Regards,
Eureka Forbes Team
Please call me at [protected].

The change of pipe promised is still not done. The Managers here have no courtesy and they always seem to give a non-committal answer. It is quite pathetic. I have images which i would like to share but before would like to speak to someone senior from Eureka Forbes.

regards
venkat

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