Eureka Forbes — Geneus Plus water purifier tastes like plastic chemical

Address:

Chennai, Tamil Nadu

Just two days back a brand new EurekaForbes Geneus+ water purifier was installed at our home after waiting for two weeks for it to get delivered. The sales man Mr Ramar, from the Chennai T Nagar office, told us that the water will taste better than the bottle water that we buy. But to our great shock the water tastes like plastic chemical, which we fear can be carcinogenic. We tried emptying the tank several times with different setting for the taste enhancer. Now that person's phone[protected] is switched off. We called several times the customer service the last two days. They promised quick service. But nobody turned up. instead they gave phone numbers of sales manager, service manager. Again all these people keep promising to show up but nobody has come so far. Does any one has any experience with this product? For over Rs 22490 is this what Eureka Forbes can deliver? I asked the customer service to just refund the money. But they simply decline. Now I am stuck with this nasty product. Looks like my money is wasted. If I use it who knows what disease it can cause. My complaint no[protected] customer ID - [protected]