[Resolved]  Eureka Forbes — Incomplete servicing

Address:

Nellore, Andhra Pradesh

I am a customer of eurekafobes aqua guard(customer code:[protected]).We have 3 years of extended warranty until 29thdecember of this year.According to extended warranty they need to service 2 times a year in which during the 1st service they had to change the filters and the next time they had to clean the water purifier.They need to service for every six months without being informed by us.For the first service of this year they had come for servicing but didn't change the filters saying that they are good and need not be changed.The next service need to be done after 6 months.The six months had finally arrived but they haven't come for servicing.Insted they kept on calling us informing us to extend the warranty for next 3 years.I have called them and requested for a 2nd service since this is the last time for this extended warranty.After a month after several times reminding them they have finally came and said that your warranty has been completed by November of this year.I began saying them that it will be completed by December and showed them proofs of the warranty even though they haven't listen to us but finally they said they would do the service .But they didn't fixed those filters and began arguing that the filters need to be installed in the first service of the year and they wont install them at this end period of warranty.After requesting them they said they would fix them and went out leaving the 2 filters in our home saying that they would come in the afternoon after lunch to fix them.But they haven't come till today.I have called them a lot of times but they haven't responded.Please make them do service for my aqua guard as soon as possible.