[Resolved] Eureka Forbes — Inefficient and ineffective management of service requests | |||||
I am a customer of eureka forbes water purifier with a 2 year service contract. My customer id is [protected]. I registered a service request on 10-nov-2016 which has still not been resolved (As on 03-dec-2016). Two emails addressed to the customer care email id have not been responded. The company has inefficient and ineffective processes to manage customer service request. Different teams do not coordinate with each other. No communication on the status of request or likely date of resolution is provided. Incorrect sms are sent about request resolution, even when no technician attends the request. Was this information helpful? | |||||
Jan 14, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Eureka Forbes Customer Care's response Dear Customer, I have noted your concern. My team at Lucknow will get in touch with you soon and assist you further on your issue. Regards, Priya Verified Support Dec 03, 2016 Eureka Forbes Customer Care's response Dear Customer, I have noted your concern. Basis my records I would like to inform you that my team at Mulund will get in touch with you soon and assist you further on your issue. Regards, Priya Verified Support Dec 13, 2016 Eureka Forbes Customer Care's response Dear Customer, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Priya | |||||
 2 Comments | |||||
Comments
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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This shouldn't have happened. I have forwarded your contact details to my team at Mysore. Be assured they will connect with you soon to assist you further.
Regards,
Priya