[Resolved]  Eureka Forbes — Inferior quality TDS filter / cartridges at the time of AMC for Enhance green RO model resulting in hard water + RO not working

Address:

Mumbai City, Maharashtra

We had purchased Eureka Forbes Water Purifier - ENHANCE RO + UV model last year in January/ February 2014. The model was suggested by one Mr. Washim and Abhaya of your company after prolonged technical discussions. Now that we have completed one year, based on the recommendations from your office, we have entered into Annual Maintenance Contract (AMC) on 24th March 2015. The technician have changed the filters and candles last week but the quality of water is very bad and we are getting hard water. The water taste is very bad and not drinkable. We had informed the technician about this and we were told that proper type of high TDS membranes/ filters have not been replaced. The original filters were good and we were getting soft water. Please note that the water supply in our society is through tankers and bore well water. In spite of repeated complaints to call center no action has still be taken from your end. Looking forward to a quick response. My address IV. Srinivasan, Flat no. 3A-2001, 20th Floor, Whispering Palms, Lokhandwala Township, Kandivali (East)Mumbai - 400101