Eureka Forbes — Installation of Aqua Guard Magna UV model water purifier

Address:New Delhi, Delhi

After the Demo request booked on your site & the demo done last week, your visiting executive after testing the Tap Water sample advised to upgrade the present Aqua Guard INOVA Water Purifier installed on 09.08.2004 with Aqua Guard MAGNA UV model with 07 Ltr. storing capacity. Accordingly the advised model was booked under buy back scheme on 03.07.2015 vide Eureka Forbes Ltd. Advance Receipt no. 268 / 22039 with assurance to install the machine positively by lunch on sunday i.e. today . When there was no information / response till A/N today, your executive Mr. Jagesh Kumar, Code no. 9074432 was called on the no. given by him [protected] & he told to inform / update shortly.But, there after all calls to him went non- responded & now his phone is switched off . There is no information / update on the pending installation of the booked machine. Kindly look into the matter & do the needful .Also please advise / train your Executives not to be so Irresponsible & uncourteous in their professional behaviour with the customers. Thanks.Indu Varma, B-3, Balajee CGHS Ltd., Sector -3, Plot no.-7, Dwarka, New Delhi-110078. M- [protected].
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After the Demo request booked on your site & the demo done last week, your visiting executive after testing the Tap Water sample advised to upgrade the present Aqua Guard INOVA Water Purifier installed on 09.08.2004 with Aqua Guard MAGNA UV model with 07 Ltr. storing capacity. Accordingly the advised model was booked under buy back scheme on 03.07.2015 vide Eureka Forbes Ltd. Advance Receipt no. 268 / 22039 with assurance to install the machine positively by lunch on sunday i.e. today . When there was no information / response till A/N today, your executive Mr. Jagesh Kumar, Code no. 9074432 was called on the no. given by him [protected] & he told to inform / update shortly.But, there after all calls to him went non- responded & now his phone is switched off . There is no information / update on the pending installation of the booked machine. Kindly look into the matter & do the needful .Also please advise / train your Executives not to be so Irresponsible & uncourteous in their professional behaviour with the customers. Thanks.Indu Varma, B-3, Balajee CGHS Ltd., Sector -3, Plot no.-7, Dwarka, New Delhi-110078. M- [protected].
Hi Indu,

We are sorry to hear about your experiences and regret the inconvenience caused to you. We request you to give us another chance to serve you.

We have made a note of your concern details, our executive will fix an appointment at your convenience and install your machine at the earliest.

We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Hi Indu,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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