Eureka Forbes Ltd — Fooling the customer

Address:

Mumbai City, Maharashtra

Dear Sir We had registered complaint regarding aquaguard UV+ model. The machine is under warranty. Complaint no. is 83423931. Service Engineer visited on 13.09.2015 for attending the complaint. He removed two part 1. Ultra filter Cartridge and 2. post Silver activated carbon Cartridge citing the reason that these parts are not necessary and company has stopped providing these parts and the problem to the machine was because of these parts. It is a common sense that every part has some particular function and if it is not necessary then why company installed these parts in machine while selling. And since the machine is under warranty if the said part becomes faulty before end of warranty period it should be provides free of cost. But your service engineer chosen simple path to remove the part which is not expected from any reputed company. After arguing with service engineer he has restored these parts. Your service engineer tried to fool us by giving wrong information. Hence you are requested to kindly view this seriously and provide us these faulty parts free of cost since the machine under warranty. Please find attached screenshots for information.