[Resolved]  Eureka Forbes — Malpractice by Sales Executive & Technician

Address:Hyderabad, Andhra Pradesh

Dear Sir/Madam, This is to bring to your notice that I have made a purchase of Eureka Forbes Aqua Guard water purifier(1 Piece) and Pre-Filter Bowls(2 Pieces) on dated: 22/07/2014 by paying a total amount of Rs.16, 400+500(towards installation charges). Proofs of payments Rs.16400 attached. Though I have complained to your customer care executives over multiple calls, but no action as been taken yet regarding your sales executive(P. Vikram Reddy; [protected]) who has resorted to Fitting a used second hand pre-filter bowl at my premises after collecting money for a new pre-filter bowl that costs Rs1200/each; and also not providing me with a proper bill for the purchase. I was supposed to get in touch with a person named (Rajnikanth:[protected]) but no action has been taken by him either regarding either the replacement of the pf-bowl or providing a proper bill. Though I have been calling him each week, he has given me lame excuses as to the sales executive absconding. As I am a lawyer by profession, i shall make it clear to you that such discrepancies will not be tolerated and; I shall soon approach the consumer court for justice after due filing of Complaint against your company/executive at a local police station. I hereby request you again to look into the matter and respond quickly. Regards, Sudhir Singh
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Dear Sudhir; Hyderabad, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
Please provide us with your concern details, our representative will get
in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
Dear Team, (Eureka Forbes)
As already mentioned by me, as to being cheated by Sales Executive & Technician from your company (Eureka Forbes) by installing a used second hand pre-filter bowl at my location to which the sales executive(P.Vikram Reddy) too has agreed upon a conversation over a phone call & not providing me with a proper bill for the payments made. I hereby request you to
1. Immediately replace the used pre-filter bowl with a new set.
2. Provide me with proper Bill Documents for the purchase.
3. Take immediate action against the sales executive & the technician for their malpractices.

The sales has been made towards the name of my brother(Dr. T. Sunil Singh). Which is also mentioned on the slips attached as proofs.

Regards,
Sudhir Singh(Advocate)

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