Eureka Forbes — Misbehavior of Eureka Forbes technician & non compliance.

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Mumbai City, Maharashtra

Misbehavior of Eureka Forbes technician & non compliance.. Aquaguard un-attende & non functional for a fortnight Under contract, a victimized senior citizen held to ransom by exposing him & his family to water born diseases during monsoons CONTENTS OF THE DETAILS ALREADY MAILED TO [protected]@eurekaforbes.co.in on 21.09.2015 MAIL 21.09.2015 A EUREKA FORBES CUSTOMER FOR 4 DECADES This senior citizen and an active journalist has been a Eureka Forbes customer for over 4 decades despite fierce competition, exciting incentives and ignore-able unpleasant incidents. SEEKING MR. NAG'S INTERVENTION Seeking intervention of Mr. Nag, a responsible Eureka Forbes official before the ugly incident becomes uglier, blemishing the fair name of Eureka Forbes carefully built over several decades. THE INCIDENT SEQUENCE (16.09.2015) I) against a customer care call, your technician 'Tony' called on 16.09.201= 5. ii) Inspecting water purifier 'Aquaguard', he left saying, =E2=80=9Che shal= l submit his report that iii) Its circuit and transformer need replacement (iv) By Monday, the 21st Sept 2015, some technician possibly should come over and make Aquaguard functional again.' I resorted to writing the time-bound article for Times of India. (v) About 10 minutes later, 'Tony' disturbed me again for having forgotten customer cards. (vi) About 10 minutes thereafter, to see him on the door again wanting to collect his screwdriver was irritating. I wondered, how Eureka Forbes could employ such careless & irresponsible persons in customer care, his retort surprised me; "you should have handed over the screwdriver along with the customer cards"! Does their technician mistreating 4 decade old customer conflict with Eureka Forbes conscience? Would Eureka Forbes not feel uneasy learning that their technician expected a senior citizen customer to track and retrieving objects irresponsibly left! To my retort, =E2=80=99 how difficult it is difficult to deal with such '', he warned me not to be abusive and suddenly forced his entry pushing the door, causing painful hurt to my toe. Before I could regain my composure, he left with his screwdriver professing, =E2=80=9C'you will see what I can do=E2=80=9D. DISSUADED MY SON REPORTING TO POLICE I dissuaded my son from reporting the=E2=80=99 trespass=E2=80=99 incident t= o the police. CUSTOMER CARE ATTENDANT CURT This morning when my son called customer care around 12 noon, the person responding being extremely curt disconnected asking how can you be abusive to our technician? RUDE ROHINI Nonplussed, he called another customer care no. notifying curt behavior of customer care attendant. One Ms Rhini probably, was not curt but rude! She refused to listen. VIOLENT BEHAVIOR SUPPORTED BY CURTNESS & RUDENESS Tony's violent behavior supported by dismissive behavior of Eureka Forbes customer care attendant and a responsible Ms Rhini, made me wonder, having painstakingly built its reputation over decades how is Eureka Forbes employing SUCH persons eroding its name! IMPLORING I implore upon the sane officials to objectively respond to my mail before it gets murkier! Suresh Issar