Eureka Forbes — Missing part - euroclean vacuum cleaner - wd

Address:

Dibrugarh, Assam, 786602

I have a eureka forbes euroclean wet and dry vacuum cleaner on which a part (Black adopter - small - for connecting the various brushes) is missing/lost.

I contacted the service guys (Number availed from eureka forbes website) and lodged a complaint for providing the missing part on october, 2015 for which i mentioned that i will bear the payment. The service guy came back with a part in november, 2015 which wasn't compatible with the vacuum cleaner.

I then contacted the manager in tinsukia (Mr pabitra roy, mobile - [protected]) and he ensured the part will be provided very soon and a consignment was to arrive from guwahati shortly.

After repeated calling too, i wasn't provided the part stating some excuse and in february, 2016, mr roy mentioned that the part will be available in 1st week of april, 2016.

Therefore, i called him again in the 2nd week of april, 2016, and was told that they were busy with accounts closing and all.

I last called him on 11th may, 2016 and was informed that the part will be provided tomorrow (I. E., 12th may, 2016).

I am yet to receive the part and it has been 7 months since the request was made. It is an irony that eureka forbes send there sales executives to our homes in sweet-talking customers to buy their products but post-sales service of eureka forbes provided is worst (I have a eureka forbes aqua guard too)