Eureka Forbes — My Aquaguard is not being serviced even though it is in AMC!!!

Address:

Mumbai City, Maharashtra

Sir, I have Aquaguard Verve water Purifier at my home in Mumbai. For it I have paid AMC charges for two years service contract to Eureka Forbes. Service contract ends on 19th August 2016. It is more than a year since Eureka Forbes changed Carbon and filter in machine. So I have been calling them on their customer care number[protected] for last one month, but no one has come for servicing and Carbon filter change yet. Last I called on customer care number[protected] on 25th Sept. They gave me Service Request no. 83606047 and informed technician will come in 48 hours for servicing and Carbon filter change. 10 days have passed after that but no one has come from Eureca Forbes for carbon and filter change. My customer code is [protected]. It is very disappointing and frustrating that Eureka Forbes is not providing service evenafter taking money for AMC in advance Sir, please see that Eureka Forbes replaces carbon and filter of my Aquaguard Verve water Purifier and does servicing of it AEAP. Thank You. Hiren Shah Mobile # [protected]