Eureka Forbes — Negligence of service and no proper address of issue.

Address:

Kolkata, West Bengal

I had bought this Aquasure Expert RO+UV Water Purifier in the month of June 2014. Till date it has been fixed on a wall and the product was working fine. Since the tap was leaking, I logged a web ticket on Friday, 16th of January for the issue ([protected]). A person named Sanjay, fixed an appointment for Saturday morning to check the issue and clean the machine too. He came down on Saturday and pulled down the machine to check and said the washer of the tap is loose and he will come down on Monday and get it fixed. After he left, the machine just crashed on the floor on getting the water filled in it. With 8 litres of water on the floor and no water to drink. I tried calling the customer care ample of time to get the issue fixed and they kept on telling me to talk to the dealer for the machine replacement and they would look in the matter asap. They kept on giving me complain numbers: [protected], 79903284 and [protected] without any result. It has been four days and we are having a hard time with drinking water crisis and the huge loss we have incurred. I am THOUROUGHLY DISAPPOINTED WITH THE WAY THINGS HAVE BEEN DEALT AND NO ACTION BEING TAKEN EVEN AFTER FOUR DAYS OF DISTRESS.