Eureka Forbes — No proper services for the contract signed

Address:

Pune, Maharashtra

Its been more then a months time, I have asked customer care guys to escalated my issue, however still no one has approached me for the solution. I have sent three email reminders on [protected]@eurekaforbes.com. However no response To give the insight on the issue. Registered mobile no.[protected]/[protected] Product : Aqua-guard Water purifier -Gold Nova We had a contract of Rs.3750/- from 20th June 2012 to 20th June 2015. As per the contract, one filter per year needs to changed. However the filters are not changed as per agreed contract. However the technician says that he had changed. Also it very strange that no receipts are given any time the service/ filter are provided. As per call center the technician should provide some receipt book or some document while signing the contract. I fail to understand that nothing was given to us during the contract renewal. And now we are told that contract is over and we have to renew. I don't mind renewing the contract however the services are not given to us as per agreed contract. The technician is just showing some cards which are signed by us. We do not agree on those cards, the sign part is just stick to some other cards and matter can be written later which is not acceptable at all. I request you to provide the services for next three years with proper documentation and receipts. We have already paid the contract money for which the desired services are not given. Hence request you to escalated this issue to high level and provide the solution. After several Service request and complains, my case is not yet resolved, I am forced to file a case against eureka Forbes in consumer forum and claim the damages Looking forward for support. I had escalated on 17th, however no response is received. I do not want excuses that my contract is expired on 20th June. Had given reasonable time for team to check and revert Resolution required : Either give me the refund of Rs.3750/-, else provide/replace the filters for next three years. Regards Ravi Guwalani [protected]