[Resolved]  Eureka Forbes — No replacement of damaged part

Address:

Ahmedabad, Gujarat

Dear Sir/ Madam, I had following complains: 1) There is no response from the services department for the requests we registered under AMC. We had registered the request number of time since last four months. It seems that the service department is not interested to give the maintenance service. Last we had registered the complain on 3rd August, 2015. Today also we had also register the complain. Complain number given by customer care executive is 92622330. But your website says that it is invalid number. 2) We had registered a complain after finding Ants in the water tank. On 22nd June, 2015, the service engineer came and reported that there is problem in the CAP of the water tank. He reported the same to the company and registered a request for replacement of some part of water tank. He reported us that it will take nearby one week to issue and replace this part. Its nearby three months passed still replacement is not done. 3) Let me know the what action has been taken by you company as the complains are not resolved even after 3 months. 4) If we have ant problem in our water tank, then how safe is to use the water of your product? 5) I am surprised that you do not have system to SMS the Tickit No to the customer. Do you have such system? Your customer executive said so. 6) Our sales person was Mr. Bhupatsinh Vihol. We had also requested him number of times for the services. Still no reply. We had purchased this product by keeping in the mind that Eureka forbs’s products and services are standard. But very strange experience we had. Mob : [protected] Email : [protected]@yahoo.com