Comments
You are lucky, I am running after them for the last 3 and a half years to see a service person from the company promised to visit within 48 hours at least 50 times. The following letter I wanted to mail to them but could not locate an appropriate access.
Eureka Forbes and its customer Service
I had purchased a Eureka Forbes vacuum cleaner ‘Trendy’ around three and a half-year back from Chennai. The machine was not working in around three months after purchase and therefore, I had registered a complaint invoking the warranty. I was promised that somebody would visit my premises in 48 hours time to rectify the defect.
Nobody turned up for days, and as there was no response, reminder calls were given, which cycled the same assurance, which was never fullfilled. In another 6 months, I shifted to Bangalore where I again took up the issue, before the expiry of the warranty period.
There again, I found Eureka Forbes, similarly irresponsible, confining only to promises and never by service. I was surprised to be appraised that the Customer service center had information about my complaints and that no body had attended the complaint ever during the warranty period.
This was quite shocking to me, as I was a long standing customer of Eureka Forbes, who used to be impressed with your prompt and quality service for years, which tied me up with you and gave you a great standing in the market.
Disillusioned with the deterioration of your services, I considered it a waste of time, and therefore I had abandoned the machine. A few days back I saw your machine along with other debris and had a curiosity to invoke your services, as I have more time as a retired public servant.
On 10th August 2015, I made a complaint in No.[protected], pointing out my bitter experience. I was told that they do not have any history about my complaint, which commenced with my customer reference on mobile xxxxx6402. They noted my new address and mobile number in Kochi and promised that some body would visit from Eureka Forbes, before the end of the day and closed the conversation. No mention was made about any complaint Number.
Confirming my previous experience, No body turned up for days together and therefore on Friday, the 14th August 2015, I made a call to the same number[protected] at 12.46pm, when a lady picked up the call. Seemingly aware, She did not ask for the address, however promised that some body would visit my premises before the end of the day for services.
No results, hence called, the same number, when Mr. Rajesh attended the call and gave me a complaint no.92627146. I was amused to learn that your customer Service has not registered any complaint, or noted my address nor any record is available corresponding to my mobile number - a typical example of a third grade Indian Organization taking its customers for a ride.
I do not know whether this practice is weted by you or your top management, however I can assure you that no organization can survive long with this Customer service practice.
Regards
R. Somanathan
18/08/2015
while attempting to send this as a mail, I learned that the complaint no.92627146 is not valid and a new complaint No.[protected] is now registered.
Eureka Forbes and its customer Service
I had purchased a Eureka Forbes vacuum cleaner ‘Trendy’ around three and a half-year back from Chennai. The machine was not working in around three months after purchase and therefore, I had registered a complaint invoking the warranty. I was promised that somebody would visit my premises in 48 hours time to rectify the defect.
Nobody turned up for days, and as there was no response, reminder calls were given, which cycled the same assurance, which was never fullfilled. In another 6 months, I shifted to Bangalore where I again took up the issue, before the expiry of the warranty period.
There again, I found Eureka Forbes, similarly irresponsible, confining only to promises and never by service. I was surprised to be appraised that the Customer service center had information about my complaints and that no body had attended the complaint ever during the warranty period.
This was quite shocking to me, as I was a long standing customer of Eureka Forbes, who used to be impressed with your prompt and quality service for years, which tied me up with you and gave you a great standing in the market.
Disillusioned with the deterioration of your services, I considered it a waste of time, and therefore I had abandoned the machine. A few days back I saw your machine along with other debris and had a curiosity to invoke your services, as I have more time as a retired public servant.
On 10th August 2015, I made a complaint in No.[protected], pointing out my bitter experience. I was told that they do not have any history about my complaint, which commenced with my customer reference on mobile xxxxx6402. They noted my new address and mobile number in Kochi and promised that some body would visit from Eureka Forbes, before the end of the day and closed the conversation. No mention was made about any complaint Number.
Confirming my previous experience, No body turned up for days together and therefore on Friday, the 14th August 2015, I made a call to the same number[protected] at 12.46pm, when a lady picked up the call. Seemingly aware, She did not ask for the address, however promised that some body would visit my premises before the end of the day for services.
No results, hence called, the same number, when Mr. Rajesh attended the call and gave me a complaint no.92627146. I was amused to learn that your customer Service has not registered any complaint, or noted my address nor any record is available corresponding to my mobile number - a typical example of a third grade Indian Organization taking its customers for a ride.
I do not know whether this practice is weted by you or your top management, however I can assure you that no organization can survive long with this Customer service practice.
Regards
R. Somanathan
18/08/2015
while attempting to send this as a mail, I learned that the complaint no.92627146 is not valid and a new complaint No.[protected] is now registered.
Hi Arun,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team