[Resolved]  Eureka Forbes — Non-delivery of Water Purifier as promised

Address:	Bangalore Urban, Karnataka, 560037
Website:	www.eurekaforbes.com

Sales Person Mr. Kavimani had visited (after lot of hinderance to visit) and indicated that he will ensure to deliver the Water Purifier on 18 Sep 2016 by 02:00 PM. He also confirmed before taking the order (ensured swiping of Credit Card to secure the order) that no slippages will happen and free gift and coupon will be provided during delivery. Post that I have been following up and till 19 Sep 2016, there is no update on the delivery of the product.

Issue has been escalated to his manager Mr. Harinath Reddy who promised to ensure that the product will get delivered today at any cost by 07:00 PM. However, no responses to the calls made to him in the evening.

Customer Complaint has been lodged vide No. 96882385 and no response from any of the Customer Service Manager except the call attendee apologising for the delay in service.

First time experienced such worst incident and no one owns to resolve. Please have right point of contact with customer in order to get repeat orders.