[Resolved] Eureka Forbes — Non-delivery of Water Purifier as promised | |||||
Sales Person Mr. Kavimani had visited (after lot of hinderance to visit) and indicated that he will ensure to deliver the Water Purifier on 18 Sep 2016 by 02:00 PM. He also confirmed before taking the order (ensured swiping of Credit Card to secure the order) that no slippages will happen and free gift and coupon will be provided during delivery. Post that I have been following up and till 19 Sep 2016, there is no update on the delivery of the product. Issue has been escalated to his manager Mr. Harinath Reddy who promised to ensure that the product will get delivered today at any cost by 07:00 PM. However, no responses to the calls made to him in the evening. Customer Complaint has been lodged vide No. 96882385 and no response from any of the Customer Service Manager except the call attendee apologising for the delay in service. First time experienced such worst incident and no one owns to resolve. Please have right point of contact with customer in order to get repeat orders. Was this information helpful? | |||||
Dec 4, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Eureka Forbes Customer Care's response I'd like to help you, Shosmani. I have forwarded your concern to my team at Bangalore and assure you that they will connect with you soon.Regards, Leena | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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