Eureka Forbes — Non Responsiveness on Servicing

Address:Mumbai City, Maharashtra

Dear Sir/Madam, I had purchased the Aquasure Xpert RO Water Purifier last year in August and have been getting serviced at proper intervals. Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC costing Rs.4, 800/-. When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too when available with them. (Please Note: I also have purchased the extended Warranty for the product while purchasing the machine which they are saying is void and cannot be claimed. Even though I have proper bills and documents.) (Complaint No: [protected]), Mobile-[protected]. Best Regards, Lokesh Amlani
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Eureka Forbes customer support has been notified about the posted complaint.
Jul 29, 2015
Updated by Lokeshamlani
Dear Sir,

There is still no response.

I need my hard earned money back from this fraud organisation.

Regards,
Lokesh Amlani
Complaint comments 

Comments

Hi Lokesh,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
Dear Sir,

I don't know why, but still I did not received any call from Eureka Forbes. And also nobody even tried to come for the resolution of the issue.

I am afraid I can not trust this company anymore and would request if I could get my hard earned money back and get relieved of the torture of everyday.

Request for an early resolution of the issue.

Regards,
Lokesh Amlani
[protected]
Dear Sir,

I don't know why but I have received no call from Eureka Forbes office after the last update and no one even tried to come for the resolution of the issue.

I am afraid I can not trust this company anymore, as even after this level of conversation there is no response.

I would request to kindly refund my hard earned money and relieve me of the daily torture of the follow-up.

Waiting for early resolution of the issue.

Regards,
Lokesh Amlani
[protected]
Dear Sir,

I have not yet received any response.

Request to kindly refund my money as I am pissed off by Following-up with no response from the company.

Regards,
Lokesh Amlani
[protected]
There is still no response,

I don't understand whether this complaint system even works? Received only one message from the company but yet not resolved the issue.

Regards,
Lokesh Amlani.
Hi Lokesh,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team
I have not received any response from your service team yet and I am surprised how could you claim that my issue is been resolved even without anyone visiting me.
Kindly do the needful.
And one more thing there is also no response from the customer support as I have not received any revert on the email sent to the email I D mentioned above.

Lokesh Amlani.

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