Eureka Forbes — Non supply of consumable dust bags for Tornado vacuum cleaner

Address:Gurgaon, Haryana

I had purchased Tornado vaccum cleaner about 15 years back, the machine is excellent, but now I have not been getting the consumables, which is the paper bag for collection of dust. This cosumable fits into the machine before use. I have written multiple compliants to the customer care at Eureka Forbes, I have also complained multiple times to the dealers of Eureka Forbes to provide these consumables. But no one has offered any solution. Now a perfectly operational vaccum cleaner is lying idle for want of this consumable. Can Eureka Forbes ensure the supply of the same to keep up their brand name. You will agree that howsoever old the model be, the consumables should not be a bottle neck for the use of the machine. SC Narang [protected]
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear Suman Narang, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
I also face the same problem, what happened to this, was it solved ?
I also have the same problem. The machine is excellent, but because of non availability of Dustbags, it is lying idle.
I shall be greatful if about 12 dust bags can be sent to me against payment. My contact details are :
ER. R K JUNEJA
KAILASH COLONY
TAPOVAN ROAD,
SIDHBARI 176057
DHARAMSHALA (H.P.)
thanks

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