[Resolved] Eureka Forbes — Not abiding to the agreement of a 2 year contract

Fahadfurniturewala

from Raia, Goa

Address:

Mumbai City, Maharashtra

I have a wide year contact for the servicing of my water purifier with the said company. The agreement clearly states that parts will be changed every year. They are not abiding by it and claim they already have and when asked for an acknowledgement which they get it signed on every visit and which contains all the details of the work done, the company has refused to show it. They claim to have it in their system but when asked for a print they do not show even that. The invoice number is 22087810.

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Fahadfurniturewala, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team