Eureka Forbes — Not repairing water purifier despite contract

Jul 29, 2015

Updated by RAMAN VENkAT This is to bring it to your notice once again as to how Eureka Forbes has been handling this case. After the above complaint, there was a call from one Mr. Amarnath from local Eureka Forbes office in Mulund[protected] within 24 hrs. Again on Tuesday, i.e,[protected], Mr Amarnath called me again in the morning asking me whether anyone had come to repair. I said no. I was in office when I got a second call in the evening at aroudn 4.30 pm. The same question was asked and I said no one had come till now. Since I was in office, I didn't get to cross check with my family at home. During that period, a technician by the name of Vilas or Vikas had gone to my house. He spent close an hour and a half diagnosing the machine. He was unable to resolve the issue. He went back saying that he will come back on Wednesday at 10 am with one Mr. Amit who is a field coach. It is quarter past 11 as I am writing this mail, and still no one has come.

We have gone through enough and is causing us mental trauma. We are unable to move out of the house, waiting for someone from Eureka Forbes to come and repair the machine. It is not possible to wait any further. This is to bring it to your kind notice that I will approach the consumer court in due course if my problem is not resolved within this week.

Meanwhile there was a call from no.[protected]. The person said that he is Aryan and calling from Eureka Forbes Head office in Gurgaon. I got the call the first time as soon as I registered my complain in this forum on Monday. Today[protected] while writing this mail) he called me again at 11.10 am. He started giving me options of taking the machine back and refunding me the amount & giving me vouchers. He has asked me to provide me my email id, which I have forwarded to his number. I want to know whether this person is authorised to deal with me like this.

COMPLAINT DATE :[protected] SERVICE REQUEST NO. [protected] CONTRACT RECEIPT NO.[protected] CONTRACT DATE : 7-7-2013 CONTRACT PERIOD :[protected] TO[protected] NAME : S.V. RAMAN ADDRESS : B-3-, FLAT NO. 802, LOK EVEREST APARTMENTS, JSD ROAD, MULUND (WEST), MUMBAI - 400080 MOBILE : [protected]

Jul 29, 2015

Updated by RAMAN VENkAT COMPLAINT DATE :[protected] SERVICE REQUEST NO. [protected] CONTRACT RECEIPT NO.[protected] CONTRACT DATE : 7-7-2013 CONTRACT PERIOD :[protected] TO[protected] NAME : S.V. RAMAN ADDRESS : B-3-, FLAT NO. 802, LOK EVEREST APARTMENTS, JSD ROAD, MULUND (WEST), MUMBAI - 400080 MOBILE : [protected]

Compalint has not been resolved yet. Technician failed to rectify the problem.