[Resolved]  Eureka Forbes — Not replacing board and sensor of water purifier within AMC period

Address:

Malappuram, Kerala

Purchased water purifier in 2009 (Model-Crystal), Now in AMC period up to march 2016, Water purifier was partially complaint since November 2014 and informed the franchisee over phone.After the repeated calls, in January 2015 a Technician came at home, checked the purifier and informed that sensor to be replaced, then there was no response from their side, so after the repeated calls another technician came at home with a sensor on 23/03/2015, inspected the purifier and telling that the purifiers board has complaints and it should be replaced, and he is guaranteed that within two days he will come with board and replace it. As there was no response from their side we registered a complaint with company's toll free number on 27/03/2015, surprisingly they also confirmed that "your problem will be solved on Monday(30/03/2015), Nobody came on that day. On Wednesday 01/04/2015 again made a call to the toll free number and got a reply that our problem will be solved today itself. Today is 05/04/2015, not even a call we received from the company or authorised persons.