Eureka Forbes — Not responding to complaint about a problem with water filter

Eureka Forbes — Not responding to complaint about a problem with water filter

S srinathb from Bengaluru, Karnataka

I raised a complaint (Complaint#[protected] on 18 Sep 2015 about a problem with my water filter. The technician attended on 19 Sep and said there is a part to be replaced. After that nobody called even after calling the call center everyday. Today (07 Oct), I came to realize that the aqua guard closed the incident without any resolution and forced to open a new complaint. This is one of the worst customer support that you can expect even after taking a 2 year AMC with them. Was this information helpful? No (0) Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Srinathb,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi Srinathb,

We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team