[Resolved]  Eureka Forbes — Not satisfied your eureka enhance ro+uv+uf+tds water taste & service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I am rajendra singh i have purchase eureka enhance ro+uv+uf+tds dtd 17-june-16 from m/s lamba electronics, kalkaji ji new delhi-19. After purchase shop keeper book for installation request. After that i have received the sms from your side request no-[protected] dtd 18-june-16 allocated technician name mr. Namish. After that calling some person he told me installation your ro i am assuming mr. Namish calling that time inform me coming evening. But he was coming 7.30 pm, i have told that person this is not correct time he says sorry. I have checked that person not carrying all equipment like tds checking equipment. After installation cut the bar code from packing box. I have informed not satisfied this installation. He says lock the complaint after 3 day’s and don’t use drinking water. Run ro 2-3 day’s and store water waist on drain. After 3 days lock the complaint no - is missing. 16, received a call from noida office mr. Amit told me wait more 2-3 day’s your water taste is fine ans closed my complaint, after 2-3 day’s lock the complaint no [protected] dtd 25-june-16, that time allocated technician name mr. Nand kishore but without coming & calling closed my complaint same day’s, next day morning will call mr. Nand day’s lock the complaint no [protected] dtd 25-june-16, that time allocated technician name mr. Nand kishore but without coming & calling closed my complaint same day’s, next day morning will call mr. Nand kishore he says this is system error will come 11-30am. But coming mr. Amit from noida service center 5.45 pm, i have informed water taste is very bad and tds is 10-20. Mr. Amit check the ro and told its ok but i told this is not ok bur refused our query. After that i have lock the complaint 2nd day’s complaint no [protected] dtd 28-june-16 allocated technician name mr. Nand kishore but coming mr amit. Open the ok machine and check the roughly continue 20 min set the tds equipment but not success that time tds is 20, after that pack the machine and told me again lock the complaint because complaint is already closed. That time ro machine leak the water inner side of machine, after that i have lock the complaint 2-july complaint no [protected] dtd 2-july-16 allocated technician name mr. Sarvesh attend the complaint carefully and properly and check the ro machine and replace the membrane or repair leakage that time tds is 100 but water taste is not good. But he says wait another 2-3 days, i have lock the complaint 2-july complaint no [protected] dtd 4-july-16 allocated technician name mr. Sarvesh but not coming due to heavy rain. After that i have escalate the case & problem, call from service head mr. Jain mobile no-[protected] he told me problem resolved within week and change the tds equipment. Sunday dtd 10-july -16attend the complaint by mr. Amit with old tds equipment will informed mr. Jain service head & noida service center mr. Upadhyay ji he was send to gr. Noida mr. Sarvesh that time i have refused to stall old tds equipment but all person conveyances me tds equipment is new plz change. After change tds equipment is not working properly and leak, mr. Service again fitted old company fitted tds equipment set the machine. And told me its ok. One of problem is ro machine exit / flash system is not working properly. But mr. Sarvesh saying this process is not enhance model, i am surprise and show the internet, that time he says training time not to cover this model send the sr technician. That time also promised & commitment by mr. Jain mobile no-[protected] coming & visit my home dtd 17-july with sr technician and resolved the case. But last 15-july cant pick the my call till date, after that i have lock the complaint no [protected] dtd 18-
July-16 allocated technician name mr. Servesh & naresh but till not to attend the complaint