Eureka Forbes — Osmosis water purifier not working not rectified since several months no response from service providers with negligence

Address:

Chittoor, Andhra Pradesh, 517583

To 01.03.2016
the dignitary,
consumer forum,
tirupathi.
Dear sirs,
i, durgi sabarish of puttur 1/347 lakshmi nagar purchased an quaguard reviva r.O. System from m/s. Hemanth enterprises, 1-1-69, yadava street, tirupathi. Ph. [protected] under their invoice cum receipt bearing no. 67 dated 20/07/2011. The unit no. 6035609 .
For some months it worked as usual . And later the problem started for us as the suppliers not showing interest in providing periodical serice. Since the service was irregular, day by day we wexed to have the said r.O. System . We are not getting pure water through the system . As we were accostomed to have r.O. Water, as it failed, we are facing maximum difficulty by having regular tap water . Even our health is also affected i.E. Throat infections etc. Furher medications. All our family members are facing many problems because of lack of r.O. Water. Also spent rs. 300000/- for hospitals. We filed all the medical bills. These are all because of lack of proper service to the r.O. System. The service proveders made us patients. We wish to collect this hospital amount occurred by our family members from this service providers. For reference, here is one complaint details. Kindly verify.
“ on 26.5.2015 online complaint :
your service request has been submitted successfully!
your service request no. Is: [protected]. Kindly note this number for future correspondence.
Our customer service executive will contact you shortly. ”
inspite of several requests, the service was irregular and responseless and neglegence of the service providers . Now finally since four months, the system is kept aside. It is very inconvenience for us . We made several calls to their area manager mr. Murali also. He prolonged two months to answer us that his efforts were also not working.
At the time of purchasing the said r.O. System, i observed this aquaguard company obtained isi certificate also. So automatically we thought that we are purchasing a product of a good company.
Finally, we are forced to bring the matter to your kind notice for required action in this matter.
We want your interference and rectification of the said aquaguard reviva r.O. System. Kindly treat this as urgent. Please don’t prolong any further.
Thankig you,
yours faithfully,