Eureka Forbes — Palash sharma, service engineer of eureka forbes, who broke parts inside the water purifier and made us drink impure water | |||
Palash sharma, a service engineer of eureka forbes had visited our residence for regular service of the water purifier (Eureka forbes - dr. Eternity) on 29.03.2016. This person failed to provide proper service for the purifier and had broken the quartz glass pipe inside the purifier. This was not all, what he did next was, he made a direct connection from the water supply pipe without giving us any information regarding this. Thus, we had been drinking impure water from 29.03.2016 to 13.04.2016. Post palash sharma's visit, we have called the customer care of eureka forbes on 04.04.16 (Complaint number[protected]. Further, i had also sent a mail on 07.04.2016. Regarding the issue. A service engineer from eureka forbes has visited us today (13.04.16) regarding our complaints on 04.04.2016 and 07.04.2016. And has resolved the issue. My complaint is regarding palash sharma, who has broken the quartz glass pipe inside the purifier and established a direct connection from the water supply pipe so that we had been drinking the supply water instead of purified water for the last 15 days. My questions: Who will take the responsibility for something as important and crucial as drinking water? What if we fall ill due to drinking impure water? Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Attached herewith is the bill of my purchase.
Kindly look into the matter and oblige.
S. Biswas
Uttarpara
Kindly look into the matter and oblige.
S. Biswas
Uttarpara
Attached herewith is the bill / delivery challan of my purchase.
Kindly look into the matter and oblige.
S. Biswas
Uttarpara
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Kindly look into the matter and oblige.
S. Biswas
Uttarpara
Please find attached herewith the bill of my purchase for your kind reference
S. Biswas
Uttarpara
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S. Biswas
Uttarpara
Dear Customer,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Yes, our issue has been resolved (may be)
I am still not sure post the pathetic service, about the quality of water that we have been drinking.
Very poor service from Eureka Forbes.
Dis-satisfied
I am still not sure post the pathetic service, about the quality of water that we have been drinking.
Very poor service from Eureka Forbes.
Dis-satisfied
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team