Eureka Forbes — Pathetic service of Eureka Forbes

Address:Bangalore, Karnataka

Hello Team

this is regarding complain number 75817314 which was booked on 8 April 2014 for the acquaguar aro reviva model servicing as the device is not working. The model is in annual AMC extended contract and still no one has turned up to repair the device. I see the worst service of Eureka forbes.I had called many times to the call center and I keep on hearing that the service technician will visit this day or that day.but no one turns up and from 4 days we are using the bottle water inspite of having the filter. Is this why the people will buy the acquaguard? Why will not the people go for anyother model or make if such pathetic is the service of Eureka Forbes. Last time too when there was a service call the technician did not show up soon and we kept on calling the customer care center and after some days some technnician turned up .And that is asking us to pay some amount even though we had taken the AMC contract.Why he asked us money because our house is bit far he said? He had taken Rs 200 for the same last time and said that if there is any service needed in future then you can call me directly to his mobile number. So I remembered that guy and callled this time too as he had promised that he will come for the repair whenever we call him. But to surprise found that he was a cheater, he is saying that you book a request and somebody will be alloted to visit for repair.He forgot I think that one day he had taken Rs200 and had promised us something.This clearly says the type people working for eureka forbes.
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Anshuman Biswal, we are sincerely sorry for all the experiences that you have been facing with regards to the conversations you have had with our executives.

We are also thankful to you to bring this issue to our notice .

We will look into this matter and make sure that necessary actions are taken to prevent the occurrence of such practices in the future.

We request you to give us another chance to serve you.

We have made a note of your concern details, our executive will fix an appointment at your convenience and resolve the issue at the earliest.
We assure you of fulfilling the terms of your AMC in an adequate and timely manner.

We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.We once again are truly sorry for the trouble you had to face.

Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7747
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information