Eureka Forbes — Poor amc services and lackadaisical approach in customer care

Address:New Delhi, Delhi, 110010
Website:EUREKA FORBES .COM

Dear sir, i am wg cdr bhatt resident of 20a/286, arjan vihar, delhi cantt. I have been using ur aqwaguard product riviya for the last 7 years under amc arrangement. My customer code is [protected], i would like to bring the following for your kind attention and intervention.
I am really very disappointed by your service centers giving services to our area.
For the last one year dispite complaint ur rep never attend complaint on time. I had to make repeated request to attend the problem. My serving was due on 30 june 16 but ur rep mr rajesh didn't turn up dispite several request on 10 july. He did replaced my aquaguard candles but could not resume its functioning. Next day he came again n could resume functioning. The water was tasting very better, he assured that it would be okay in day or two. However, 5, 6 days it did not improved. I complained the same to the branch manager mrs goyal at rk puram branch on 19 jul. She assured me action on next day. Next day i received a call from mr rajesh service engineer, that he is busy n positively attened the complaint on 21 jul. On 21 st evening at 1800 hrs, when i came back from office, the complaint was still attended. I immediately called the branch n threatened for a complaint. Than, thereafter they directed mr rajesh to attend the call, as usual he came unprepared, n said the flusing is not working properly. He would again come with a new set to rectify the problem. Now i have to wait yet another day to make my ro functional.

Dear sir,
If i have to suffer like this, why i should be doing amc with ur company.
Pls take it as a warning n take action, else u loose one customer. Pls revert back with action taken.

Wg cdr k n bhatt
[protected]
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Eureka Forbes customer support has been notified about the posted complaint.
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Hi Kaushtubh,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Hi Kaushtubh,

We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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